FAQ
When will I receive my order?
PROCESSING TIME
While we strive to deliver your art as swiftly as possible, our commitment to quality means every piece is crafted upon order. Thus, prints are prepared and dispatched within approximately 6-9 business days, and framed prints within approximately 10-14 business days.
SHIPPING TIME
Selecting expedited shipping methods will speed up the delivery after the processing time, but won’t make it overnight due to our printing process. Once your art is ready, an email with tracking information will ensure you can follow its journey to your doorstep.
INTERNATIONAL BUYERS
Remember, the listed prices don’t include potential import duties, taxes, or other charges related to customs. These additional costs are your responsibility. To avoid surprises, please consult with your local customs office to understand any added fees before purchasing.
What if my print arrives damaged?
Returns
Each piece of fine art photography from Halos & Arrows is crafted uniquely upon order. Due to their bespoke nature, all sales are final with no returns or exchanges. However, if your print happens to arrive damaged, please document the issues with photos and promptly email us at support@halosandarrows.com. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the damage.
We will assess the situation and respond to your inquiry as soon as possible. Your request will be processed within 7 days and you will receive an email letting you know your replacement is under production and a return shipping label for the damaged product. To return your item(s) please pack them in the original box.
To ensure a prompt resolution, it’s essential to contact us within a week of receiving your order. Beyond this period, we may not be accountable for damages incurred during delivery.
How are the prints made?
HALOS & ARROWS images are carefully scanned from the original film, prints or artifacts employing techniques developed in-house at DigitalFusion. These images are then enlarged and digitally remastered and printed on archival fine art paper for its ability to create a durable and bright color palette. It not only looks great, but is fade resistant for 200 years.
- 200 year archival inks
- Fine Art Platine Paper
- Digitally remastered and printed from the original archives
- Calibrated for superior color fidelity
Buyer Protection Guaranteed: if the item does not arrive as described or is damaged, we will fix the issue to ensure that you’re 100% satisfied.
What’s a giclée?
What’s an edition?
What’s the difference between limited editions and unlimited?
In an unlimited edition, the artist and/or publisher allows for multiple reproductions of the artwork in a particular method of creation.
What is the certificate of authenticity?
Hold on to your certificate of authenticity, as it increases the value of your limited edition print over time.
How do I frame my art?
About Our Framing
A quality frame starts with quality wood, and our moldings are beautiful hardwood imported from Italy, painted hand cut and assembled by our craftsman.
We only use the best components for each frame like real wood glue and V-nail joinery to make a perfect frame that is sure to last generations.
- Imported Italian hardwood
- Real wood glue
- V-nail joinery
- Acrylate unbreakable plexiglass
- Stainless steel fittings and fasteners
- Quality black cover paper
- Artisan hand cut photo mats
- Precision woodworking
- The finest painted finish
- Yaw free cornering
- Hand assembled
All of our frames are precisely matted to the art dimensions and will last generations.
Enjoy your art!
